THE ART OF BEING PAID: A FREE KIT TO HELP YOUR BUSINESS SPEED UP LATE PAYMENTS - Sage
There is almost R250 billion worth of late payments owed to South African small businesses. This startling amount is not only impacting on cash flow for many firms but could also threaten the survival of many of them beyond the COVID 19 pandemic.
Research shows that COVD 19 lockdowns imposed by the government have also significantly impacted late payments, having almost doubled compared to 2019. Keeping late payments to a minimum could reduce the number of bankruptcies and the subsequent level of unemployment from rising.
While several large companies in South Africa pledged to pay small-t-medium businesses faster, the issue of late payments still looms large. So what can businesses do to work with their clients and customers to ensure timely payments are made in full?
HOW TO GET PAID ON TIME: START WITH THE CUSTOMER
Chasing the payments themselves is a contentious topic in itself for many SME’s.
As uncertainty in business is still rife, the pandemic will likely have amplified these worries, making conversations round payments even more challenging.
To help SME’s gain a better insight into the customer they are dealing with, the ART OF BEING PAID kit includes a quiz to ascertain how best to approach the topic based on your client’s characteristics.
Download your free copy of THE ART OF BEING PAID.
Here’s what you will find inside:
Alongside getting to know your customer better, the ART OF BEING PAID kit includes a host of information and advice on various elements of the payment process, including:
* How to work out what character traits your customers have. This will help you determine how best to communicate and work with them, so you get paid on time.
* How to send an invoice and how invoicing software can help to automate the process.
* What you need to know about a potential customer before you accept the job.
* The steps you need to take during the job to communicate with your customer in the right way.
* What you need to do just before you finish the job and what to communicate to your customer, such as reiterating your payment terms.
By the end, you should feel well prepared to tackle how to approach late payments logically and professionally.
IMPROVING CUSTOMER RELATIONS
The pandemic continues to thrust businesses’ issues, meaning companies are still getting used to the new normal.
This is why it is important to invest time in working with your customers collaboratively, more so than you might usually.
Being transparent and having open discussions around the fears and pressure points your customer is facing will help you decide on a reasonable compromise or set out clear payment terms from the offset.
Establishing clear communication and cooperation at the start not only ensures you are on the same page but will work to strengthen your business relationship both now and in the future.
SAGE is a member of te NSBC